Refunds, Returns & Exchange Policy

Updated September 24, 2026

At Necessarily Nerdy, we want you to love your handmade creations! If something isn’t quite right, we’re happy to help.

Returns & Refunds

We accept returns on eligible items within 30 days of delivery.

To request a return, please visit our contact page  with your order number. We will provide return instructions and a prepaid shipping label.

Items must be returned in their original condition. Customers may inspect their purchases as they would in a physical store. Returns showing additional wear or damage may be subject to a reduction in the refund amount.

Once your return has been received and inspected, we will issue a refund to your original payment method. Refunds will be processed within 14 days of your return request, although we may wait until we receive the item or proof of return shipment. Your payment provider may require additional processing time.

For eligible online purchases, customers also have a statutory 14-day right of withdrawal from the date of delivery. After notifying us of withdrawal, you have a further 14 days to return your purchase. When an entire order is returned under this right, the original standard delivery costs will also be refunded.

Personalized & Custom Orders

Items made to your individual specifications or clearly personalized, such as plushies embroidered with a name, are generally not eligible for change-of-mind returns.

This exception does not affect your rights if an item arrives damaged, defective or incorrectly made.

Exchanges

We offer accessory size exchanges on a case-by-case basis, subject to availability. Please contact us within 30 days of delivery to discuss an exchange.

Plushies are not eligible for size exchanges, but eligible items may still be returned under our returns policy.

Damaged or Incorrect Items

Every Necessarily Nerdy creation is handmade with care. If your order arrives damaged, defective or different from what you ordered, please contact us with your order number and photographs of the issue, if available.

We will arrange an appropriate solution, including repair, replacement or refund, at no additional cost where required by applicable law. You may not need to return the original item.

Lost or Missing Orders

If your order has not arrived or tracking has stopped updating, please contact us so we can investigate with the shipping carrier.

If your package is confirmed lost, we will arrange a replacement at no additional cost or provide a refund, as appropriate.

If your original package arrives after a replacement has been sent, please contact us. We may provide a prepaid return label or invite you to keep the additional item, depending on the circumstances.

Questions?

We’re always happy to help! For questions about returns, exchanges or shipping issues, please contact Necessarily Nerdy .